Fedex on time guarantee

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FedEx Service Guide - Money Back Guarantee

Nov 01, 2021 · FedEx Express U.S. money-back guarantee details We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay ®) delivery time by even 60 seconds. This guarantee applies to all U.S. shipments, commercial and residential, to all 50 …

https://www.fedex.com/en-us/service-guide/money-back-guarantee.html 

FedEx Contact Information

FedEx Trade Networks Customer Contact Center (8:00 a.m. - 8:00 p.m. EST) Email: [email protected] U.S./Canada/Mexico Border Customer Service Global Ocean and Air Cargo Distribution: 1.800.249.2953 1.716.879.1075: FedEx Trade Networks Transport & Brokerage Customer Contact Center FedEx Trade Networks Services:

https://www.fedex.com/en-us/customer-support/contact-us.html 

Track Shipment by Email | FedEx

1. Compose a new email message to [email protected] — leave the subject line blank. 2. In the body of the message, type your job order or tracking number(s). 3. You may include up to 30 order or tracking numbers in one email. Enter them either: In a single line, with each order or tracking number separated by a comma and space

https://www.fedex.com/en-us/tracking/by-email.html 

FedEx emails your way

Monthly FedEx Updates offers advice and strategies designed to help your business succeed. Emails about your eligible offers and rewards. Requires membership (free). Alerts about any service disruptions or catastrophic events that disrupt the FedEx network. Alerts do not contain information about individual shipments.

https://www.fedex.com/en-us/email.html 

File a Claim | FedEx

For shipments originating from outside the U.S. (except Canada), contact FedEx International Customer Service at 1.800.463.3339. Step 1: Log in to fedex.com. - If you don’t have a FedEx account, find the type of account that's right for you. Step 2: Select the File Batch Claims tab and download the template.

https://www.fedex.com/en-us/customer-support/claims.html 

Can I get a refund? The delivery was late - FedEx

At FedEx, we strive to ensure that your shipments arrive at their destination on time so our Money Back Guarantee Policy (1) applies even if we miss our published or quoted delivery time by as little as 60 seconds. You can now use our Online Claims tool. [1] to submit a Money Back Guarantee refund request. (1)Terms and conditions apply.

https://ask.fedex.com/help/en-pt/something-went-wrong/late-delivery 

How does the money-back guarantee work? - FedEx

At FedEx Express, we strive to ensure that your shipments arrive at their destination on time. As a result, our money back guarantee policy* applies even if we miss our published or quoted delivery time by as little as 60 seconds.

https://ask.fedex.com/help/en-be/integration/Fedex-money-back-guarantee 

What should I do if I have a dispute concerning my - FedEx

with your registered* FedEx user ID and password. Select the invoice number and click on Dispute. Most cases will typically be resolved within 5 to 10 business days of receiving your dispute information Alternatively, you can contact FedEx Customer Service at 800 FedEx (800 33339) to report your dispute.

https://ask.fedex.com/help/en-ae/something-went-wrong/dispute-tracking