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Cloud Contact Center | Fuze

Fuze Contact Center provides a powerful routing engine to ensure callers are directed to the right agent quickly, securely, and, most importantly, with crystal-clear call quality. Whether its implemented as a standalone solution for … 

Fuze Download | Fuze

Fuze Desktop for Windows. Download the Fuze desktop client and receive the full unified communications experience right on your screen. Download Now. Download Fuze for Mac instead. Download the per-machine installer. 

Contact Center – Fuze Help Center

Getting Started with Fuze Contact Center. Fuze Contact Center Overview. Log In to the Customer Portal. Installation for Mac Users. Call Monitoring in Fuze Contact Center. Call Flow Manager and Fast Pass. 

Contact | Fuze

North America Boston - Corporate Headquarters. 2 Copley Place, Floor 7, Boston, MA 02116 | 800-890-1553. Austin. 600 Congress Avenue, Austin TX. Dallas. 3001 Dallas Pkwy Ste 140, Frisco, Texas 75034 

Fuze Contact Center Overview – Fuze Help Center

Fuze offers cloud contact center solutions to meet a variety of needs, ranging from basic to extremely complex – we support businesses with one to two office locations, high-end global retailers with thousands of agents across many countries, and everything in between. No matter the contact center needs, we have a solution. 

Contact Center Manager Dashboard – Fuze Help Center

Contact Center Manager Dashboard. The Contact Center Dashboard is the newest pre-configured Dashboard included with Fuze Discover. It is comprised of Looks encompassing key Queue metrics for your organization. 

Contact Center Features | Fuze

Agent Access Agents can take calls, pause/resume queue, see queue stats, and message colleagues directly from Fuze Desktop. Too often, contact center agents are separated from the rest of the business because they use a different service and application, creating a divide between agents, important knowledge workers, subject matter experts, and the rest of their … 

The Fuze Help Center: Providing User-Friendly Content

2 days ago · The Fuze Help Center: Providing User-Friendly Content through our Trusted Documentation Resource January 14, 2022 by Michael Nyahe The Fuze Help Center is a publicly accessible resource providing end users with relevant product information to help them get the most out of Fuze. 

Alerts in Fuze Contact Center – Fuze Help Center

Fuze Contact Center allows supervisors to configure and view alerts as a queue based feature. You must be a supervisor of a queue to be able to use and view this feature. Alert Settings and Types. Fuze Contact Center offers supervisors the ability to set alerts based on certain queue and agent behaviors.