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VA Remote Access Information | DigitalVA

Nov 02, 2021 · VA supports remote access with two different applications 1. Citrix Access Gateway (CAG) and 2. CISCO RESCUE VPN Client. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat. 

Remote VA Access

CPRS-set patient context. Use “classic” Remote Data Views in CPRS on the labs or reports tabs (blue Remote Data button at upper right) instead of VistAWeb, or ask for “Remote Desktop Connection” (RDC) to use Citrix to control your PC at work. Starting RDC is slow, and there are keyboard mapping issues with Citrix and iPad (in 

Citrix Gateway

rdx.page_auto_refresh_off. Logoff is successful. 

How to Acquire VA National Citrix Access Gateway Access

4. at the va or via off-site piv card reader equipped computer: link your mobile device to your va remote access to use two-factor remote login authentication: you must be on a va computer or remotely logged into va remote desktop via card reader for this step - download the “safenet mobilepass” app on your phone (the orange logo version). 

Citrix Access Gateway Install and Use

VA Citrix Remote Access When logging Into this system you agree to the following You are accessing a U S Government information system, which includes (I) this computer, (2) this computer network, (3) all computers connected to this network, and (4) all devices and storage media attached to this network or to a computer on this network 

Computerized Patient Record System (CPRS)

If you have questions or want to learn more about VA Citrix, endpoint media, configuration, and guide , documentation can be found on the VA Remote Access Information and Media Portal (accessible both internal and externally to the VA network). In addition, Enterprise Help Desk assistance for Citrix can be obtained by calling (855) 673-4357 or