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Hiver - World's 1st Gmail-based helpdesk

Create accountability with email ownership and status. Hiver makes sure every email coming to your customer service email address has a clear status. You can assign emails to team members, ensuring clear accountability and timely responses to your … 

Hiver - World's 1st Gmail-based helpdesk

A shared inbox is a centralized inbox that is typically used when multiple users need to … 

Hiver - World's 1st Gmail-based helpdesk

1496/A, 1st and 2nd Floor, 19th main, 8th cross, Sector 1, HSR Layout Bengaluru … 

Hiver - World's 1st Gmail-based helpdesk

Second method: You can also move an email by dragging and dropping it on a label (left … 

Hiver - World's 1st Gmail-based helpdesk

Prior to Hiver, Nitesh was the technical lead at Mobicules, designing mobile apps and … 

Hiver - World's 1st Gmail-based helpdesk

Hiver is a Gmail-based IT service desk solution for client servicing that lets you streamline … 

Hiver - World's 1st Gmail-based helpdesk

Hiver is a Gmail-based finance helpdesk solution that helps you manage your emails … 

Hiver - World's 1st Gmail-based helpdesk

email templates. Administrative and IT teams in educational institutes usually spend a lot of … 

Hiver - World's 1st Gmail-based helpdesk

Ganesh Mukundan. aka Ganz. Content Marketer. Ganesh is the person you run to … 

Email Delegation for Customer Service Teams | Hiver™

email delegation. With Hiver, you can specify conditions based on which emails can be automatically assigned to a specific customer service team member. For example, if an email contains the word 'Payment' in its subject line, you can have the email assigned to a finance representative. 

Customer Support and Email Collaboration | Hiver™ Blogs

The Hiver blog is your best source of information for everything related to customer support and email collaboration 

Use Email Tags to organize your Gmail inbox | Hiver™

Automate email tagging with simple rules. Use automations to add Tags to emails based on the conditions you set. For example, have every support email that comes from [email protected] tagged as ‘Priority’ so that you can direct your team’s attention to resolving these issues faster. 

Use Notes to collaborate with your team without leaving

Hiver’s Email Notes have been made searchable right from the Gmail search bar. So the next time you need to reference a past discussion with your team, all you need to do is simply type in a few keywords into the Gmail search bar and you’re good-to-go. 

The Smartest Ways to Manage A Customer Service Email Queue

Sep 29, 2020 · Also, while it is impossible to translate every customer service email in a customer’s local language, a simple Namaste, Guten Tag, or Bon jour, at the start of emails goes a long way in showing customers you care.. Various companies, remote or not, hire support agents in different time zones to make geo-based email assignment possible. 

Email Tools - Knowledge Base - Hiver | Manage Your Shared

The email permalinks feature lets you get a privately/publicly share-able link with the content of any email conversation from your Gmail account. Create a permalink. To get a permalink for an email,… 

Send emails from your shared mailbox email id - Knowledge

Please send an email to us at [email protected] and we shall happily do the one time set up for you. (For example, your email id is [email protected] and the shared email address is [email protected]) 2. If your email address is a Gmail account. 

Gmail-based customer service solution | Hiver - Chrome Web

Jun 03, 2020 · Please drop us an email at [email protected], and we'd help you set things up correctly. Posted by Niraj Ranjan Rout - Jun 21, 2016. Delete. Load more replies. Notes disappearing or moving. Notes I add often disappear. Sometimes they are transferred to different email chains altogether that share none of the same contacts. About 50% of the