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Hiver - World's 1st Gmail-based helpdesk
Create accountability with email ownership and status. Hiver makes sure every email coming to your customer service email address has a clear status. You can assign emails to team members, ensuring clear accountability and timely responses to your …
Email Delegation for Customer Service Teams | Hiver™
email delegation. With Hiver, you can specify conditions based on which emails can be automatically assigned to a specific customer service team member. For example, if an email contains the word 'Payment' in its subject line, you can have the email assigned to a finance representative.
Use Email Tags to organize your Gmail inbox | Hiver™
Automate email tagging with simple rules. Use automations to add Tags to emails based on the conditions you set. For example, have every support email that comes from [email protected] tagged as ‘Priority’ so that you can direct your team’s attention to resolving these issues faster.
Use Notes to collaborate with your team without leaving
Hiver’s Email Notes have been made searchable right from the Gmail search bar. So the next time you need to reference a past discussion with your team, all you need to do is simply type in a few keywords into the Gmail search bar and you’re good-to-go.
The Smartest Ways to Manage A Customer Service Email Queue
Sep 29, 2020 · Also, while it is impossible to translate every customer service email in a customer’s local language, a simple Namaste, Guten Tag, or Bon jour, at the start of emails goes a long way in showing customers you care.. Various companies, remote or not, hire support agents in different time zones to make geo-based email assignment possible.
Gmail-based customer service solution | Hiver - Chrome Web
Jun 03, 2020 · Please drop us an email at [email protected], and we'd help you set things up correctly. Posted by Niraj Ranjan Rout - Jun 21, 2016. Delete. Load more replies. Notes disappearing or moving. Notes I add often disappear. Sometimes they are transferred to different email chains altogether that share none of the same contacts. About 50% of the
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