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Gather first-party customer data across every interaction for powerful insights you can use to improve CX for everyone. Deep and wide. With the Astute platform collecting first-party customer data across a broad range of interactions, there are always new insights waiting to be discovered.
How to Deliver an Excellent Customer Experience via Email
The Astute Agent CRM is able to read incoming customer emails to determine the intent of the query, the reason, and the product in question—and automatically populate case information. The system can also generate a response email based on the case information and suggest the proper enclosures, such as a gift card or coupon.
Welcome First, you’ll meet your Astute support system, a dedicated team that will make sure you start off on the right foot with your new software solutions. Implementation Your Astute team will guide you through the implementation process for your new software, including requirements gathering and configurations. After you’re up and running, you’ll receive […]
Conquer Your Email Queue with Email - Astute Solutions
Imagine if your contact center could have super-speed. With EVA, it’s possible! Astute’s SVP of Client Services Shellie Vornhagen explains what EVA does, how the technology works, and why automation is a must-have to manage unprecedented email volumes. Watch the video to learn more, and visit astutesolutions.com/eva for all the details.
Welcome to the Astute Learning Center - Astute Solutions
You have arrived at the new Astute Learning Center! If you know your new login credentials, simply close this window and select Login. If you do not know your new login credentials, close this window, select Request Access and we will provide access to you soon.
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